Allstate Motor Club is excited to release the first Allstate branded application (app) that makes roadside assistance even easier for the customer. The Allstate Motor Club Mobile App applies GPS technology to determine a customer's exact location and then directly connects them to a service provider. Other features of the app include a Service Details screen that displays the providers ETA and a Contacts screen that provides single button access to important phone numbers including their Allstate Agent's information.
Allstate Motor Club members can download the app to select mobile devices, and have access to their membership card, Allstate Agent and roadside assistance at their fingertips. With the member information embedded in the phone, and the help of GPS technology, customers are able to bypass a customer service representative and be directly connected to a service provider. Now in about 40 seconds, all information is exchanged for service and the who, what, when and where questions are answered.
Another aspect of the app that improves the customer experience occurs after the call has been dispatched. The customer will receive an automated Service Details summary on their mobile device that includes the service provider's name, phone number and their expected time of arrival.
Motor Club members that signed up through their Allstate Agent, receive an added benefit with the app. Their Allstate Agents information will automatically be stored in the Contacts screen, providing instant access to their Agent.
Anyone can use this app. For non-Allstate Motor Club members, the app can be downloaded for free and features a pay per use option for roadside assistance. We never plan to get stranded on the side of the road, but this allows us to more easily plan for the worst just by having our cell phone with us.
